1. Introduction
Welcome to Cafe Madhuram ("we," "our," "us," or the "Cafe"). We are dedicated to delivering an authentic Andhra pure vegetarian culinary experience, blending age-old traditional recipes with contemporary hospitality standards.
This User Policy governs your interactions with Cafe Madhuram, including browsing our official website (www.cafemadhuram.com), placing digital orders, booking dining tables, communicating via digital channels, and visiting our physical cafe locations across India.
2. Purpose of the User Policy
The primary purpose of this User Policy is to establish clear, transparent, and mutually beneficial guidelines for all digital users, dining patrons, and service recipients. This policy ensures:
- Maintaining a hygienic, safe, respectful, and family-friendly dining environment.
- Protecting the integrity, security, and smooth operation of our online ordering platform.
- Outlining clear terms regarding payments, refunds, table reservations, and cancellations.
- Fostering mutual respect between our guests, cafe staff, delivery partners, and community.
3. Acceptance of the Policy
By accessing our website, placing an order online, interacting with our digital channels, or dining at Cafe Madhuram, you explicitly acknowledge that you have read, understood, and agreed to be bound by this User Policy, along with our Privacy Policy and Terms and Conditions.
If you do not agree with any provision of this User Policy, please refrain from using our online platform or digital reservation services.
4. User Eligibility
Our online platforms and digital services are intended for use by individuals who are at least 18 years of age or the legal age of majority in their jurisdiction. Minors under the age of 18 may utilize our digital services only under the direct supervision and consent of a parent or legal guardian who agrees to be bound by this policy.
5. Account Registration & Security
Certain feature sets, such as order history tracking, loyalty points, or saved delivery addresses, may require creating a user account. You agree to:
- Provide accurate, current, and complete registration details (e.g., name, mobile number, email).
- Maintain the confidentiality of your login credentials, OTPs, and password.
- Promptly notify us of any unauthorized access or security breach involving your account.
Cafe Madhuram shall not be held liable for losses caused by unauthorized use of your account resulting from user negligence.
6. Acceptable Use Policy
Users are granted a limited, non-exclusive, non-transferable license to access and make personal use of our website. Acceptable usage includes:
- Browsing our vegetarian culinary menus, ingredients, and seasonal specials.
- Placing legitimate food takeaway, delivery, or dine-in pre-orders.
- Making genuine table reservations and submitting legitimate feedback.
7. User Responsibilities
As a valued user and guest of Cafe Madhuram, you agree to fulfill the following obligations:
- Ensure correct contact numbers and precise delivery locations are provided during online ordering.
- Be present at the specified address to accept food deliveries in a timely manner.
- Treat our customer support team, cafe personnel, and delivery riders with courtesy and dignity.
8. Online Ordering Guidelines
Our online food delivery and takeaway portals are engineered to ensure speed and culinary freshness:
- Menu Availability: All dishes are subject to daily ingredient availability. Seasonal Andhra items may be restricted.
- Preparation Time: Estimated delivery and preparation times provided online are indicative and may vary depending on weather conditions, traffic, or rush hours.
- Order Confirmation: An order is deemed confirmed only after digital payment authorization or explicit SMS/WhatsApp notification from Cafe Madhuram.
9. Table Reservation Guidelines
To ensure smooth dining experiences for all patrons, table reservations are subject to the following rules:
- Grace Period: Reserved tables will be held for a maximum of 15 minutes past the scheduled reservation time. Beyond this window, the table may be allocated to waiting walk-in guests.
- Group Bookings: Table bookings for parties exceeding 10 guests require an advance deposit and prior confirmation with cafe management.
10. Payment Terms
Cafe Madhuram accepts payments in Indian Rupees (INR) through various verified channels including UPI (Google Pay, PhonePe, Paytm), Credit/Debit Cards, Net Banking, and authorized food cards.
All transactions processed digitally are executed via PCI-DSS compliant secure third-party payment gateways. Cafe Madhuram does not store financial card credentials or banking passwords on its servers.
11. Cancellation & Refund Reference
Due to the fast-paced fresh preparation of authentic South Indian cuisine, order cancellations are strictly restricted:
- Orders can be cancelled online within 3 minutes of placement, provided preparation has not commenced.
- Once kitchen preparation has initiated, orders cannot be cancelled or modified.
- Approved refunds for failed transactions or valid cancellations will be credited back to the original payment source within 5–7 business days, in accordance with our dedicated Refund Policy.
12. In-Cafe Customer Conduct
Cafe Madhuram prides itself on offering a peaceful, clean, and welcoming pure-vegetarian environment. Guests visiting our physical premises must adhere to the following standards:
- Outside Food & Alcohol: Outside food, non-vegetarian items, and alcoholic beverages are strictly prohibited inside the cafe premises.
- Smoking Policy: Smoking, e-cigarettes, and tobacco consumption are strictly prohibited across all indoor and outdoor seating areas.
- Respectful Behaviour: Verbal abuse, harassment, or aggressive conduct toward staff or fellow diners will lead to immediate removal from the premises and potential legal reporting.
13. Food Safety & Allergy Disclaimer
We strictly maintain a 100% Pure Vegetarian kitchen infrastructure operating under FSSAI regulatory compliance.
Allergist Notice: Authentic Andhra cooking frequently incorporates sesame seeds, mustard, peanuts, tree nuts, dairy products (ghee, curd, paneer), and gluten. While we adhere to rigorous cross-contamination safeguards, guests with severe food allergies must inform management before placing an order.
14. Intellectual Property Rights
All content on our website—including brand logos, trade names ("CAFE MADHURAM"), custom iconography, text descriptions, photographs, recipe names, layout designs, and underlying code—is the exclusive intellectual property of Cafe Madhuram and is protected under Indian Intellectual Property laws.
Reproduction, modification, distribution, or commercial exploitation of any material without explicit written consent is strictly prohibited.
15. User-Generated Content
By posting reviews, feedback, photos, or comments on our website or social media channels, you grant Cafe Madhuram a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, and display such content for marketing and quality improvement purposes.
16. Third-Party Services & Links
Our website may integrate or link to third-party services, such as maps, payment gateways, or external delivery logistics platforms (e.g., Swiggy, Zomato). Cafe Madhuram does not control and is not responsible for the privacy practices, content, or performance of external third-party sites.
17. Prohibited Activities
Users are strictly prohibited from engaging in any action that harms our platform or business reputation. Prohibited actions include:
- Deploying automated scrapers, bots, or spiders to harvest menu data or user details.
- Attempting unauthorized access to our web servers, database, or backend systems.
- Placing fraudulent orders, submitting fake reservations, or misusing promotional coupon codes.
- Posting defamatory, obscene, or racially offensive reviews across digital channels.
18. Suspension or Termination of Access
Cafe Madhuram reserves the right, in its sole discretion, to suspend or terminate your digital account, cancel pending orders, or refuse entry/service to any user who violates this User Policy, breaches security protocols, or engages in fraudulent behavior, without prior notification.
19. Limitation of Liability
To the fullest extent permitted by Indian law, Cafe Madhuram, its partners, managers, and employees shall not be liable for direct, indirect, incidental, consequential, or punitive damages resulting from:
- Inability to access or utilize our online ordering platform due to network outages.
- Minor variances in food presentation, spice levels, or packaging appearance.
- Delays in food delivery caused by third-party logistics, traffic congestion, or severe weather.
20. Indemnification
You agree to indemnify, defend, and hold harmless Cafe Madhuram, its affiliates, management, and staff from any claims, liabilities, losses, damages, costs, or expenses (including legal fees) arising from your breach of this User Policy, illegal acts, or violation of third-party rights.
21. Governing Law & Dispute Resolution
This User Policy is governed by and construed in accordance with the laws of the Republic of India. Any legal disputes, claims, or proceedings arising out of or related to this policy or our services shall be subject to the exclusive jurisdiction of the competent courts located in Bengaluru, Karnataka, India.
22. Policy Amendments
Cafe Madhuram continuously updates its culinary offerings and operational workflows. We reserve the right to amend or update this User Policy at any time. Changes become effective immediately upon posting to this page. Continued use of our website or services after updates signifies your acceptance of the revised policy.
23. Contact Information
If you have questions, concerns, or feedback regarding this User Policy or our operational practices, please reach out to our Customer Governance Team:
- Legal Entity Name: Cafe Madhuram Hospitality Pvt. Ltd.
- Registered Address: 108 Temple Road, Near Metro Pillar 42, Indiranagar, Bengaluru, Karnataka - 560038, India
- Customer Support Email: care@cafemadhuram.com
- Helpline Number: +91 98765 43210 / +91 80 2500 1122
24. Frequently Asked Questions
We operate strict pure vegetarian kitchens where meat, poultry, seafood, and eggs are strictly prohibited. Our food prep areas, utensils, and oil fryers are exclusively dedicated to vegetarian food preparation.
During online checkout, you can specify food allergies in the 'Cooking Instructions' box. However, as our kitchens process nuts, dairy, and gluten, guests with severe allergies should contact our manager before placing orders.
Yes, table reservations can be modified or cancelled up to 1 hour prior to your reserved slot by calling our helpline or using the reservation link in your SMS confirmation.