Privacy Policy
At CAFE MADHURAM, every dish is prepared with care — and so is every piece of information you share with us. This policy explains what we collect, why we collect it, and how we protect it.
Introduction
Welcome to CAFE MADHURAM, an authentic Andhra pure vegetarian cafe committed to serving traditional South Indian flavours with warmth and hospitality. This Privacy Policy describes how we collect, use, store, and safeguard the personal information of visitors to our website and guests who interact with our cafe, whether online or in person.
By browsing our website, placing an order, making a reservation, or otherwise engaging with our services, you agree to the practices described in this Privacy Policy. We encourage you to read this document carefully so you understand how your information is handled.
Information We Collect
We collect information in the following categories to provide you with a seamless dining and browsing experience:
2.1 Information You Provide Directly
- Name, phone number, and email address when you make a reservation or enquiry
- Delivery address and order details when you place an online order
- Feedback, reviews, or messages submitted through contact forms
- Information shared when subscribing to newsletters or promotional offers
2.2 Information Collected Automatically
- IP address, browser type, and device information
- Pages visited, time spent on the website, and referring URLs
- Approximate location data (city/region level) for delivery estimation
2.3 Information from Third Parties
If you interact with us through food delivery partners, payment gateways, or social media platforms, we may receive limited information from those platforms, such as your name and order confirmation details, strictly to fulfil your request.
How We Use Information
The information we collect is used solely to enhance your experience with CAFE MADHURAM, including to:
- Process reservations, table bookings, and food orders accurately
- Communicate order confirmations, updates, or delivery status
- Respond to enquiries, feedback, and customer support requests
- Send promotional offers or updates, only where you have opted in
- Improve our website performance, menu offerings, and overall service quality
- Comply with applicable legal and regulatory obligations in India
We do not use your personal information for any purpose that is incompatible with these stated uses without informing you first.
Analytics
We use website analytics tools to collect aggregated, anonymised data about how visitors interact with our website — such as the number of visitors, popular pages, and average time spent browsing our menu. This data helps us improve navigation, content, and overall user experience.
Analytics data is used in aggregate form and is not used to personally identify individual visitors unless required for legitimate business or legal purposes.
Third-Party Services
We may engage trusted third-party service providers to help us operate our business, including:
- Payment gateway providers to securely process online transactions
- Food delivery and logistics partners for order fulfilment
- Website hosting and content delivery providers
- Email and SMS communication service providers
These third parties only receive the information necessary to perform their specific function and are contractually obligated to protect your data. We do not sell or rent your personal information to third parties for their own marketing purposes.
Data Security
We implement reasonable technical and organisational safeguards — including encrypted connections, access controls, and secure servers — to protect your personal information from unauthorised access, alteration, disclosure, or destruction.
While we strive to protect your data using industry-standard practices, no method of transmission over the internet is completely secure. We continuously review and update our security measures to minimise risk.
Children's Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information without parental consent, please contact us so we can promptly remove such information.
Your Rights
As a customer or website visitor, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal retention requirements
- Withdraw consent for marketing communications at any time
- Raise concerns regarding how your data is processed
To exercise any of these rights, please reach out using the contact details provided in this policy.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including order processing, customer support, and legal or accounting obligations. Once information is no longer required, we securely delete or anonymise it.
External Links
Our website may contain links to third-party websites, such as food delivery platforms or social media pages. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party website you visit.
Changes to This Privacy Policy
CAFE MADHURAM may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically to stay informed.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please get in touch with us:
- privacy@cafemadhuram.example.com
- +91-XXXXXXXXXX
- Your Street Address, Your City, Your State, India – 000000
Frequently Asked Questions
Does Cafe Madhuram sell my personal information?
No. CAFE MADHURAM does not sell, rent, or trade your personal information to third parties for marketing purposes.
How can I request deletion of my data from Cafe Madhuram?
You can email our support team with a data deletion request, and we will process it in accordance with applicable Indian data protection law within a reasonable timeframe.
Does Cafe Madhuram use cookies?
Yes, our website uses essential and analytics cookies to improve browsing experience and understand how visitors use our site.