{"id":296,"date":"2026-07-07T05:43:03","date_gmt":"2026-07-07T05:43:03","guid":{"rendered":"https:\/\/cafemadhuram.us.cc\/?page_id=296"},"modified":"2026-07-28T04:54:02","modified_gmt":"2026-07-28T04:54:02","slug":"user-policy","status":"publish","type":"page","link":"https:\/\/cafemadhuram.us.cc\/?page_id=296","title":{"rendered":"User Policy"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\r\n\r\n\r\n \r\n \r\n \r\n \r\n User Policy | Cafe Madhuram - Authentic Andhra Pure Veg Cafe<\/title>\r\n <meta name=\"description\" content=\"Read the official User Policy for Cafe Madhuram. Learn about our online ordering, reservations, acceptable use, payment terms, and guest conduct guidelines.\">\r\n <meta name=\"keywords\" content=\"Cafe Madhuram, Andhra Pure Veg, User Policy, Terms of Service, Restaurant Policies, Online Ordering Guidelines, Pure Vegetarian Cafe India\">\r\n <meta name=\"robots\" content=\"index, follow, max-image-preview:large\">\r\n <meta name=\"author\" content=\"Cafe Madhuram\">\r\n <link rel=\"canonical\" href=\"https:\/\/www.cafemadhuram.com\/user-policy\">\r\n\r\n <!-- Open Graph \/ Facebook -->\r\n <meta property=\"og:type\" content=\"website\">\r\n <meta property=\"og:url\" content=\"https:\/\/www.cafemadhuram.com\/user-policy\">\r\n <meta property=\"og:title\" content=\"User Policy | Cafe Madhuram - Authentic Andhra Pure Veg Cafe\">\r\n <meta property=\"og:description\" content=\"Official User Policy governing website usage, online orders, dining reservations, and guest conduct at Cafe Madhuram.\">\r\n <meta property=\"og:image\" content=\"https:\/\/www.cafemadhuram.com\/assets\/og-user-policy.jpg\">\r\n\r\n <!-- Twitter Card -->\r\n <meta name=\"twitter:card\" content=\"summary_large_image\">\r\n <meta name=\"twitter:url\" content=\"https:\/\/www.cafemadhuram.com\/user-policy\">\r\n <meta name=\"twitter:title\" content=\"User Policy | Cafe Madhuram\">\r\n <meta name=\"twitter:description\" content=\"Guidelines, acceptable use, payment terms, and policies for guests and online visitors of Cafe Madhuram.\">\r\n <meta name=\"twitter:image\" content=\"https:\/\/www.cafemadhuram.com\/assets\/twitter-user-policy.jpg\">\r\n\r\n <!-- Google Fonts Preconnect & Imports -->\r\n <link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n <link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\r\n <link href=\"https:\/\/fonts.googleapis.com\/css2?family=Cinzel:wght@600;700;800&family=Plus+Jakarta+Sans:wght@400;500;600;700&display=swap\" rel=\"stylesheet\">\r\n\r\n <!-- Font Awesome Icons (CDN) -->\r\n <link rel=\"stylesheet\" href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/6.4.0\/css\/all.min.css\">\r\n\r\n <!-- JSON-LD Structured Data: Restaurant Schema -->\r\n <script type=\"application\/ld+json\">\r\n {\r\n \"@context\": \"https:\/\/schema.org\",\r\n \"@type\": \"Restaurant\",\r\n \"name\": \"Cafe Madhuram\",\r\n \"image\": \"https:\/\/www.cafemadhuram.com\/assets\/logo.png\",\r\n \"@id\": \"https:\/\/www.cafemadhuram.com\",\r\n \"url\": \"https:\/\/www.cafemadhuram.com\",\r\n \"telephone\": \"+91-9876543210\",\r\n \"priceRange\": \"\u20b9\u20b9\",\r\n \"servesCuisine\": \"Andhra Vegetarian, South Indian\",\r\n \"address\": {\r\n \"@type\": \"PostalAddress\",\r\n \"streetAddress\": \"108 Temple Road, Near Metro Pillar 42, Indiranagar\",\r\n \"addressLocality\": \"Bengaluru\",\r\n \"addressRegion\": \"Karnataka\",\r\n \"postalCode\": \"560038\",\r\n \"addressCountry\": \"IN\"\r\n },\r\n \"geo\": {\r\n \"@type\": \"GeoCoordinates\",\r\n \"latitude\": 12.9784,\r\n \"longitude\": 77.6408\r\n },\r\n \"openingHoursSpecification\": {\r\n \"@type\": \"OpeningHoursSpecification\",\r\n \"dayOfWeek\": [\r\n \"Monday\",\r\n \"Tuesday\",\r\n \"Wednesday\",\r\n \"Thursday\",\r\n \"Friday\",\r\n \"Saturday\",\r\n \"Sunday\"\r\n ],\r\n \"opens\": \"07:00\",\r\n \"closes\": \"23:00\"\r\n }\r\n }\r\n <\/script>\r\n\r\n <!-- JSON-LD Structured Data: WebPage Schema -->\r\n <script type=\"application\/ld+json\">\r\n {\r\n \"@context\": \"https:\/\/schema.org\",\r\n \"@type\": \"WebPage\",\r\n \"name\": \"User Policy - Cafe Madhuram\",\r\n \"description\": \"User Policy outlining acceptable use, ordering terms, reservations, and customer rules for Cafe Madhuram.\",\r\n \"url\": \"https:\/\/www.cafemadhuram.com\/user-policy\",\r\n \"publisher\": {\r\n \"@type\": \"Organization\",\r\n \"name\": \"Cafe Madhuram\",\r\n \"logo\": {\r\n \"@type\": \"ImageObject\",\r\n \"url\": \"https:\/\/www.cafemadhuram.com\/assets\/logo.png\"\r\n }\r\n }\r\n }\r\n <\/script>\r\n\r\n <!-- JSON-LD Structured Data: Breadcrumb Schema -->\r\n <script type=\"application\/ld+json\">\r\n {\r\n \"@context\": \"https:\/\/schema.org\",\r\n \"@type\": \"BreadcrumbList\",\r\n \"itemListElement\": [\r\n {\r\n \"@type\": \"ListItem\",\r\n \"position\": 1,\r\n \"name\": \"Home\",\r\n \"item\": \"https:\/\/www.cafemadhuram.com\"\r\n },\r\n {\r\n \"@type\": \"ListItem\",\r\n \"position\": 2,\r\n \"name\": \"User Policy\",\r\n \"item\": \"https:\/\/www.cafemadhuram.com\/user-policy\"\r\n }\r\n ]\r\n }\r\n <\/script>\r\n\r\n <!-- JSON-LD Structured Data: FAQ Schema -->\r\n <script type=\"application\/ld+json\">\r\n {\r\n \"@context\": \"https:\/\/schema.org\",\r\n \"@type\": \"FAQPage\",\r\n \"mainEntity\": [\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"What is the policy regarding food allergies at Cafe Madhuram?\",\r\n \"acceptedAnswer\": {\r\n \"@type\": \"Answer\",\r\n \"text\": \"Cafe Madhuram serves 100% pure vegetarian authentic Andhra cuisine. While we adhere to strict hygiene and separation practices, our kitchen processes nuts, dairy, seeds, and gluten. Guests with severe allergies must notify us prior to placing orders.\"\r\n }\r\n },\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"Can I cancel my online order after it is placed?\",\r\n \"acceptedAnswer\": {\r\n \"@type\": \"Answer\",\r\n \"text\": \"Due to the fast-paced fresh preparation of our meals, orders can only be cancelled within 3 minutes of confirmation. Once kitchen preparation begins, cancellations are no longer permitted.\"\r\n }\r\n },\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"Which governing laws apply to disputes with Cafe Madhuram?\",\r\n \"acceptedAnswer\": {\r\n \"@type\": \"Answer\",\r\n \"text\": \"All policies and disputes are governed by the laws of India, under the exclusive jurisdiction of the courts in Bengaluru, Karnataka.\"\r\n }\r\n }\r\n ]\r\n }\r\n <\/script>\r\n\r\n <style>\r\n \/* ==========================================================================\r\n CSS VARIABLES & THEME SETUP (South Indian Traditional Palette)\r\n ========================================================================== *\/\r\n :root {\r\n \/* Palette Settings *\/\r\n --primary-deep-maroon: #4A0404; \/* Traditional Temple Maroon *\/\r\n --bg-beige-cream: #F5EBE1; \/* Warm Traditional Beige *\/\r\n --bg-card-beige: #EFE3D3; \/* Soft Card Beige *\/\r\n --primary-accent-gold: #C59B27; \/* Traditional Brass\/Gold *\/\r\n --secondary-warm-amber: #D97706; \/* Sunset Turmeric Amber *\/\r\n --tertiary-leaf-green: #2D5A27; \/* Fresh Banana Leaf Green *\/\r\n \r\n --text-dark-charcoal: #2B1810;\r\n --text-muted-brown: #5C4335;\r\n --border-warm-gold: rgba(197, 155, 39, 0.35);\r\n --border-light: #DBC8B5;\r\n --shadow-soft: 0 10px 30px rgba(74, 4, 4, 0.08);\r\n --shadow-hover: 0 15px 35px rgba(74, 4, 4, 0.15);\r\n --radius-sm: 8px;\r\n --radius-md: 16px;\r\n --radius-lg: 24px;\r\n --transition-smooth: all 0.3s cubic-bezier(0.25, 0.8, 0.25, 1);\r\n --font-heading: 'Cinzel', serif;\r\n --font-body: 'Plus Jakarta Sans', sans-serif;\r\n }\r\n\r\n \/* Maroon Theme Mode Option *\/\r\n [data-theme=\"maroon\"] {\r\n --bg-beige-cream: #380202; \/* Deep Royal Maroon Background *\/\r\n --bg-card-beige: #4A0404; \/* Rich Maroon Card Surface *\/\r\n --text-dark-charcoal: #F5EBE1; \/* Warm Beige Text *\/\r\n --text-muted-brown: #E3D1BE; \/* Muted Soft Sand Text *\/\r\n --border-warm-gold: rgba(197, 155, 39, 0.5);\r\n --border-light: #5C0B0B;\r\n --shadow-soft: 0 10px 30px rgba(0, 0, 0, 0.4);\r\n --shadow-hover: 0 15px 35px rgba(0, 0, 0, 0.6);\r\n }\r\n\r\n \/* ==========================================================================\r\n BASE & RESET STYLES\r\n ========================================================================== *\/\r\n *, *::before, *::after {\r\n box-sizing: border-box;\r\n margin: 0;\r\n padding: 0;\r\n }\r\n\r\n html {\r\n scroll-behavior: smooth;\r\n font-size: 16px;\r\n }\r\n\r\n body {\r\n font-family: var(--font-body);\r\n background-color: var(--bg-beige-cream);\r\n color: var(--text-dark-charcoal);\r\n line-height: 1.7;\r\n overflow-x: hidden;\r\n -webkit-font-smoothing: antialiased;\r\n -moz-osx-font-smoothing: grayscale;\r\n transition: background-color 0.4s ease, color 0.4s ease;\r\n }\r\n\r\n \/* Accessibility Focus Styling *\/\r\n a:focus-visible, button:focus-visible, input:focus-visible {\r\n outline: 3px solid var(--primary-accent-gold);\r\n outline-offset: 3px;\r\n }\r\n\r\n \/* Skip to Content Link *\/\r\n .skip-to-content {\r\n position: absolute;\r\n top: -100px;\r\n left: 1rem;\r\n background: var(--primary-accent-gold);\r\n color: #380202;\r\n padding: 0.75rem 1.5rem;\r\n font-weight: 700;\r\n z-index: 9999;\r\n border-radius: var(--radius-sm);\r\n transition: top 0.2s ease;\r\n text-decoration: none;\r\n }\r\n\r\n .skip-to-content:focus {\r\n top: 1rem;\r\n }\r\n\r\n \/* Typography Defaults *\/\r\n h1, h2, h3, h4, h5, h6 {\r\n font-family: var(--font-heading);\r\n color: var(--primary-deep-maroon);\r\n line-height: 1.3;\r\n margin-bottom: 1rem;\r\n }\r\n\r\n [data-theme=\"maroon\"] h1, \r\n [data-theme=\"maroon\"] h2, \r\n [data-theme=\"maroon\"] h3 {\r\n color: var(--primary-accent-gold);\r\n }\r\n\r\n p {\r\n margin-bottom: 1.25rem;\r\n color: var(--text-muted-brown);\r\n }\r\n\r\n a {\r\n color: var(--primary-deep-maroon);\r\n text-decoration: none;\r\n transition: var(--transition-smooth);\r\n }\r\n\r\n [data-theme=\"maroon\"] a {\r\n color: var(--primary-accent-gold);\r\n }\r\n\r\n a:hover {\r\n color: var(--secondary-warm-amber);\r\n }\r\n\r\n ul, ol {\r\n margin-bottom: 1.25rem;\r\n padding-left: 1.5rem;\r\n color: var(--text-muted-brown);\r\n }\r\n\r\n li {\r\n margin-bottom: 0.5rem;\r\n }\r\n\r\n \/* Container *\/\r\n .container {\r\n width: 100%;\r\n max-width: 1240px;\r\n margin: 0 auto;\r\n padding: 0 1.5rem;\r\n }\r\n\r\n \/* Theme Toggle Bar *\/\r\n .theme-control-bar {\r\n display: flex;\r\n justify-content: flex-end;\r\n padding: 1rem 1.5rem 0 1.5rem;\r\n }\r\n\r\n .theme-toggle-btn {\r\n background: var(--bg-card-beige);\r\n border: 1px solid var(--border-warm-gold);\r\n color: var(--primary-deep-maroon);\r\n padding: 0.5rem 1rem;\r\n border-radius: 20px;\r\n cursor: pointer;\r\n font-size: 0.85rem;\r\n font-weight: 700;\r\n box-shadow: var(--shadow-soft);\r\n transition: var(--transition-smooth);\r\n }\r\n\r\n [data-theme=\"maroon\"] .theme-toggle-btn {\r\n color: var(--primary-accent-gold);\r\n }\r\n\r\n .theme-toggle-btn:hover {\r\n background: var(--primary-accent-gold);\r\n color: #380202;\r\n }\r\n\r\n \/* ==========================================================================\r\n HERO & BREADCRUMB SECTION\r\n ========================================================================== *\/\r\n .hero-banner {\r\n background: linear-gradient(135deg, #4A0404, #2A0202);\r\n color: #F5EBE1;\r\n padding: 3.5rem 0;\r\n text-align: center;\r\n position: relative;\r\n border: 2px solid var(--primary-accent-gold);\r\n margin-top: 1rem;\r\n border-radius: var(--radius-md);\r\n box-shadow: var(--shadow-soft);\r\n }\r\n\r\n .hero-title {\r\n font-size: 2.5rem;\r\n color: var(--primary-accent-gold);\r\n margin-bottom: 0.5rem;\r\n font-weight: 700;\r\n text-shadow: 0 2px 4px rgba(0,0,0,0.5);\r\n }\r\n\r\n .hero-subtitle {\r\n font-size: 1.1rem;\r\n color: #F5EBE1;\r\n max-width: 650px;\r\n margin: 0 auto 1.5rem auto;\r\n font-weight: 500;\r\n }\r\n\r\n \/* Breadcrumbs *\/\r\n .breadcrumb-nav {\r\n display: flex;\r\n justify-content: center;\r\n align-items: center;\r\n }\r\n\r\n .breadcrumb-list {\r\n display: flex;\r\n list-style: none;\r\n gap: 0.5rem;\r\n font-size: 0.88rem;\r\n background: rgba(0,0,0,0.4);\r\n padding: 0.4rem 1.2rem;\r\n border-radius: 50px;\r\n border: 1px solid var(--border-warm-gold);\r\n }\r\n\r\n .breadcrumb-item a {\r\n color: #F5EBE1;\r\n }\r\n\r\n .breadcrumb-item a:hover {\r\n color: var(--primary-accent-gold);\r\n }\r\n\r\n .breadcrumb-item.active {\r\n color: var(--primary-accent-gold);\r\n font-weight: 600;\r\n }\r\n\r\n .breadcrumb-item + .breadcrumb-item::before {\r\n content: \"\/\";\r\n padding-right: 0.5rem;\r\n color: rgba(245, 235, 225, 0.5);\r\n }\r\n\r\n \/* ==========================================================================\r\n MAIN CONTENT LAYOUT (Sidebar + Card Container)\r\n ========================================================================== *\/\r\n .main-wrapper {\r\n padding: 3rem 0 4rem 0;\r\n }\r\n\r\n .layout-grid {\r\n display: grid;\r\n grid-template-columns: 300px 1fr;\r\n gap: 2.5rem;\r\n align-items: start;\r\n }\r\n\r\n \/* Sticky Sidebar Navigation *\/\r\n .policy-sidebar {\r\n position: sticky;\r\n top: 20px;\r\n background: var(--bg-card-beige);\r\n border: 1px solid var(--border-warm-gold);\r\n border-radius: var(--radius-md);\r\n padding: 1.5rem;\r\n box-shadow: var(--shadow-soft);\r\n transition: background-color 0.4s ease;\r\n }\r\n\r\n .sidebar-title {\r\n font-size: 1.1rem;\r\n border-bottom: 2px solid var(--primary-accent-gold);\r\n padding-bottom: 0.5rem;\r\n margin-bottom: 1rem;\r\n }\r\n\r\n .sidebar-menu {\r\n list-style: none;\r\n padding: 0;\r\n margin: 0;\r\n max-height: calc(100vh - 100px);\r\n overflow-y: auto;\r\n }\r\n\r\n .sidebar-menu::-webkit-scrollbar {\r\n width: 4px;\r\n }\r\n\r\n .sidebar-menu::-webkit-scrollbar-thumb {\r\n background-color: var(--primary-accent-gold);\r\n border-radius: 4px;\r\n }\r\n\r\n .sidebar-menu li {\r\n margin-bottom: 0.4rem;\r\n }\r\n\r\n .sidebar-menu a {\r\n display: block;\r\n padding: 0.5rem 0.75rem;\r\n font-size: 0.88rem;\r\n color: var(--text-muted-brown);\r\n border-radius: var(--radius-sm);\r\n font-weight: 500;\r\n }\r\n\r\n .sidebar-menu a:hover, \r\n .sidebar-menu a.active {\r\n background: rgba(197, 155, 39, 0.2);\r\n color: var(--primary-deep-maroon);\r\n font-weight: 700;\r\n padding-left: 1rem;\r\n }\r\n\r\n [data-theme=\"maroon\"] .sidebar-menu a:hover,\r\n [data-theme=\"maroon\"] .sidebar-menu a.active {\r\n color: var(--primary-accent-gold);\r\n }\r\n\r\n \/* Policy Main Article Styling *\/\r\n .policy-card {\r\n background: var(--bg-card-beige);\r\n border: 1px solid var(--border-warm-gold);\r\n border-radius: var(--radius-lg);\r\n padding: 3rem;\r\n box-shadow: var(--shadow-soft);\r\n transition: background-color 0.4s ease;\r\n }\r\n\r\n .policy-meta-header {\r\n border-bottom: 1px dashed var(--border-warm-gold);\r\n padding-bottom: 1.5rem;\r\n margin-bottom: 2.5rem;\r\n display: flex;\r\n justify-content: space-between;\r\n align-items: center;\r\n flex-wrap: wrap;\r\n gap: 1rem;\r\n }\r\n\r\n .meta-badge {\r\n background: rgba(197, 155, 39, 0.2);\r\n color: var(--primary-deep-maroon);\r\n padding: 0.3rem 0.8rem;\r\n border-radius: 20px;\r\n font-size: 0.82rem;\r\n font-weight: 700;\r\n border: 1px solid var(--border-warm-gold);\r\n }\r\n\r\n [data-theme=\"maroon\"] .meta-badge {\r\n color: var(--primary-accent-gold);\r\n }\r\n\r\n .policy-section {\r\n margin-bottom: 3rem;\r\n scroll-margin-top: 30px;\r\n opacity: 0;\r\n transform: translateY(20px);\r\n transition: opacity 0.6s ease-out, transform 0.6s ease-out;\r\n }\r\n\r\n .policy-section.visible {\r\n opacity: 1;\r\n transform: translateY(0);\r\n }\r\n\r\n .section-heading {\r\n font-size: 1.5rem;\r\n display: flex;\r\n align-items: center;\r\n gap: 0.75rem;\r\n margin-bottom: 1.25rem;\r\n padding-bottom: 0.4rem;\r\n border-bottom: 1px solid var(--border-light);\r\n }\r\n\r\n .section-heading i {\r\n color: var(--primary-accent-gold);\r\n font-size: 1.2rem;\r\n }\r\n\r\n .highlight-box {\r\n background: rgba(217, 119, 6, 0.12);\r\n border-left: 4px solid var(--secondary-warm-amber);\r\n padding: 1.25rem;\r\n border-radius: 0 var(--radius-sm) var(--radius-sm) 0;\r\n margin: 1.5rem 0;\r\n }\r\n\r\n .highlight-box p {\r\n margin: 0;\r\n font-weight: 500;\r\n color: var(--text-dark-charcoal);\r\n }\r\n\r\n .styled-list {\r\n list-style: none;\r\n padding-left: 0;\r\n }\r\n\r\n .styled-list li {\r\n position: relative;\r\n padding-left: 1.8rem;\r\n margin-bottom: 0.8rem;\r\n }\r\n\r\n .styled-list li::before {\r\n content: \"\\f00c\";\r\n font-family: \"Font Awesome 6 Free\";\r\n font-weight: 900;\r\n position: absolute;\r\n left: 0;\r\n top: 2px;\r\n color: var(--tertiary-leaf-green);\r\n font-size: 0.85rem;\r\n }\r\n\r\n .copy-email-btn {\r\n display: inline-flex;\r\n align-items: center;\r\n gap: 0.5rem;\r\n background: var(--bg-beige-cream);\r\n border: 1px solid var(--border-warm-gold);\r\n color: var(--primary-deep-maroon);\r\n padding: 0.4rem 0.8rem;\r\n border-radius: var(--radius-sm);\r\n font-size: 0.85rem;\r\n font-weight: 600;\r\n cursor: pointer;\r\n margin-left: 0.5rem;\r\n transition: var(--transition-smooth);\r\n }\r\n\r\n [data-theme=\"maroon\"] .copy-email-btn {\r\n color: var(--primary-accent-gold);\r\n }\r\n\r\n .copy-email-btn:hover {\r\n background: var(--primary-accent-gold);\r\n color: #380202;\r\n }\r\n\r\n \/* FAQ Accordion Styling *\/\r\n .faq-accordion {\r\n margin-top: 1.5rem;\r\n }\r\n\r\n .faq-item {\r\n border: 1px solid var(--border-light);\r\n border-radius: var(--radius-sm);\r\n margin-bottom: 0.75rem;\r\n overflow: hidden;\r\n }\r\n\r\n .faq-question {\r\n width: 100%;\r\n text-align: left;\r\n background: rgba(197, 155, 39, 0.1);\r\n border: none;\r\n padding: 1rem 1.25rem;\r\n font-family: var(--font-body);\r\n font-weight: 700;\r\n font-size: 1rem;\r\n color: var(--primary-deep-maroon);\r\n display: flex;\r\n justify-content: space-between;\r\n align-items: center;\r\n cursor: pointer;\r\n }\r\n\r\n [data-theme=\"maroon\"] .faq-question {\r\n color: var(--primary-accent-gold);\r\n }\r\n\r\n .faq-answer {\r\n padding: 0 1.25rem;\r\n max-height: 0;\r\n overflow: hidden;\r\n transition: max-height 0.3s ease, padding 0.3s ease;\r\n background: var(--bg-card-beige);\r\n }\r\n\r\n .faq-item.active .faq-answer {\r\n padding: 1rem 1.25rem;\r\n max-height: 300px;\r\n }\r\n\r\n .faq-item.active .faq-question i {\r\n transform: rotate(180deg);\r\n }\r\n\r\n \/* Scroll To Top Button *\/\r\n .scroll-top-btn {\r\n position: fixed;\r\n bottom: 2rem;\r\n right: 2rem;\r\n width: 45px;\r\n height: 45px;\r\n background: var(--primary-accent-gold);\r\n color: #380202;\r\n border: none;\r\n border-radius: 50%;\r\n box-shadow: 0 4px 15px rgba(0,0,0,0.3);\r\n cursor: pointer;\r\n display: flex;\r\n align-items: center;\r\n justify-content: center;\r\n font-size: 1.2rem;\r\n opacity: 0;\r\n visibility: hidden;\r\n transition: var(--transition-smooth);\r\n z-index: 99;\r\n }\r\n\r\n .scroll-top-btn.show {\r\n opacity: 1;\r\n visibility: visible;\r\n }\r\n\r\n .scroll-top-btn:hover {\r\n background: var(--secondary-warm-amber);\r\n color: #FFFFFF;\r\n transform: translateY(-3px);\r\n }\r\n\r\n \/* ==========================================================================\r\n RESPONSIVE DESIGN (Mobile First Adjustments)\r\n ========================================================================== *\/\r\n @media (max-width: 992px) {\r\n .layout-grid {\r\n grid-template-columns: 1fr;\r\n }\r\n\r\n .policy-sidebar {\r\n display: none;\r\n }\r\n }\r\n\r\n @media (max-width: 768px) {\r\n .policy-card {\r\n padding: 1.5rem;\r\n }\r\n\r\n .hero-title {\r\n font-size: 1.8rem;\r\n }\r\n }\r\n <\/style>\r\n<\/head>\r\n<body>\r\n\r\n <!-- Skip to Main Content for Accessibility -->\r\n <a href=\"#main-content\" class=\"skip-to-content\">Skip to main content<\/a>\r\n\r\n <!-- Top Controls Bar -->\r\n <div class=\"container theme-control-bar\">\r\n <button class=\"theme-toggle-btn\" id=\"themeToggleBtn\" aria-label=\"Toggle South Indian Theme Variant\">\r\n <i class=\"fa-solid fa-palette\" aria-hidden=\"true\"><\/i> Switch to Maroon Background\r\n <\/button>\r\n <\/div>\r\n\r\n <!-- Hero Banner -->\r\n <div class=\"container\">\r\n <section class=\"hero-banner\">\r\n <h1 class=\"hero-title\">CAFE MADHURAM USER POLICY<\/h1>\r\n <p class=\"hero-subtitle\">Operational terms, dining etiquette, acceptable use guidelines, and customer commitments.<\/p>\r\n \r\n <nav class=\"breadcrumb-nav\" aria-label=\"Breadcrumb\">\r\n <ol class=\"breadcrumb-list\">\r\n <li class=\"breadcrumb-item\"><a href=\"https:\/\/www.cafemadhuram.com\">Home<\/a><\/li>\r\n <li class=\"breadcrumb-item active\" aria-current=\"page\">User Policy<\/li>\r\n <\/ol>\r\n <\/nav>\r\n <\/section>\r\n <\/div>\r\n\r\n <!-- Main Content Layout -->\r\n <main class=\"main-wrapper\" id=\"main-content\">\r\n <div class=\"container layout-grid\">\r\n \r\n <!-- Sticky Sidebar Navigation -->\r\n <aside class=\"policy-sidebar\" aria-label=\"Policy Navigation\">\r\n <h2 class=\"sidebar-title\">Policy Sections<\/h2>\r\n <ul class=\"sidebar-menu\" id=\"sidebarMenu\">\r\n <li><a href=\"#intro\">1. Introduction<\/a><\/li>\r\n <li><a href=\"#purpose\">2. Purpose of Policy<\/a><\/li>\r\n <li><a href=\"#acceptance\">3. Acceptance & Terms<\/a><\/li>\r\n <li><a href=\"#eligibility\">4. User Eligibility<\/a><\/li>\r\n <li><a href=\"#account\">5. Account Registration<\/a><\/li>\r\n <li><a href=\"#acceptable-use\">6. Acceptable Use Policy<\/a><\/li>\r\n <li><a href=\"#responsibilities\">7. User Responsibilities<\/a><\/li>\r\n <li><a href=\"#ordering\">8. Online Ordering Guidelines<\/a><\/li>\r\n <li><a href=\"#reservations\">9. Table Reservation Rules<\/a><\/li>\r\n <li><a href=\"#payment\">10. Payment Terms<\/a><\/li>\r\n <li><a href=\"#cancellation\">11. Cancellation & Refunds<\/a><\/li>\r\n <li><a href=\"#conduct\">12. In-Cafe Customer Conduct<\/a><\/li>\r\n <li><a href=\"#food-safety\">13. Food Safety & Allergies<\/a><\/li>\r\n <li><a href=\"#intellectual-property\">14. Intellectual Property<\/a><\/li>\r\n <li><a href=\"#ugc\">15. User-Generated Content<\/a><\/li>\r\n <li><a href=\"#third-party\">16. Third-Party Services<\/a><\/li>\r\n <li><a href=\"#prohibited\">17. Prohibited Activities<\/a><\/li>\r\n <li><a href=\"#termination\">18. Account Termination<\/a><\/li>\r\n <li><a href=\"#liability\">19. Limitation of Liability<\/a><\/li>\r\n <li><a href=\"#indemnification\">20. Indemnification<\/a><\/li>\r\n <li><a href=\"#governing-law\">21. Governing Law & Venue<\/a><\/li>\r\n <li><a href=\"#updates\">22. Policy Amendments<\/a><\/li>\r\n <li><a href=\"#contact\">23. Contact Details<\/a><\/li>\r\n <li><a href=\"#faqs\">24. Frequently Asked Questions<\/a><\/li>\r\n <\/ul>\r\n <\/aside>\r\n\r\n <!-- Main Policy Document Area -->\r\n <article class=\"policy-card\">\r\n \r\n <div class=\"policy-meta-header\">\r\n <div>\r\n <span class=\"meta-badge\"><i class=\"fa-solid fa-shield-halved\"><\/i> Official Policy Document<\/span>\r\n <\/div>\r\n <div style=\"font-size: 0.88rem; color: var(--text-muted-brown);\">\r\n <strong>Effective Date:<\/strong> July 28, 2026 | <strong>Version:<\/strong> 2.4\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Section 1 -->\r\n <section id=\"intro\" class=\"policy-section\">\r\n <h2 class=\"section-heading\"><i class=\"fa-solid fa-circle-info\"><\/i> 1. Introduction<\/h2>\r\n <p>Welcome to <strong>Cafe Madhuram<\/strong> (\"we,\" \"our,\" \"us,\" or the \"Cafe\"). We are dedicated to delivering an authentic Andhra pure vegetarian culinary experience, blending age-old traditional recipes with contemporary hospitality standards.<\/p>\r\n <p>This User Policy governs your interactions with Cafe Madhuram, including browsing our official website (<a href=\"https:\/\/www.cafemadhuram.com\">www.cafemadhuram.com<\/a>), placing digital orders, booking dining tables, communicating via digital channels, and visiting our physical cafe locations across India.<\/p>\r\n <\/section>\r\n\r\n <!-- Section 2 -->\r\n <section id=\"purpose\" class=\"policy-section\">\r\n <h2 class=\"section-heading\"><i class=\"fa-solid fa-bullseye\"><\/i> 2. Purpose of the User Policy<\/h2>\r\n <p>The primary purpose of this User Policy is to establish clear, transparent, and mutually beneficial guidelines for all digital users, dining patrons, and service recipients. This policy ensures:<\/p>\r\n <ul class=\"styled-list\">\r\n <li>Maintaining a hygienic, safe, respectful, and family-friendly dining environment.<\/li>\r\n <li>Protecting the integrity, security, and smooth operation of our online ordering platform.<\/li>\r\n <li>Outlining clear terms regarding payments, refunds, table reservations, and cancellations.<\/li>\r\n <li>Fostering mutual respect between our guests, cafe staff, delivery partners, and community.<\/li>\r\n <\/ul>\r\n <\/section>\r\n\r\n <!-- Section 3 -->\r\n <section id=\"acceptance\" class=\"policy-section\">\r\n <h2 class=\"section-heading\"><i class=\"fa-solid fa-file-contract\"><\/i> 3. Acceptance of the Policy<\/h2>\r\n <p>By accessing our website, placing an order online, interacting with our digital channels, or dining at Cafe Madhuram, you explicitly acknowledge that you have read, understood, and agreed to be bound by this User Policy, along with our <a href=\"https:\/\/www.cafemadhuram.com\/privacy-policy\">Privacy Policy<\/a> and <a href=\"https:\/\/www.cafemadhuram.com\/terms\">Terms and Conditions<\/a>.<\/p>\r\n <div class=\"highlight-box\">\r\n <p><i class=\"fa-solid fa-triangle-exclamation\"><\/i> If you do not agree with any provision of this User Policy, please refrain from using our online platform or digital reservation services.<\/p>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- Section 4 -->\r\n <section id=\"eligibility\" class=\"policy-section\">\r\n <h2 class=\"section-heading\"><i class=\"fa-solid fa-user-check\"><\/i> 4. User Eligibility<\/h2>\r\n <p>Our online platforms and digital services are intended for use by individuals who are at least 18 years of age or the legal age of majority in their jurisdiction. Minors under the age of 18 may utilize our digital services only under the direct supervision and consent of a parent or legal guardian who agrees to be bound by this policy.<\/p>\r\n <\/section>\r\n\r\n <!-- Section 5 -->\r\n <section id=\"account\" class=\"policy-section\">\r\n <h2 class=\"section-heading\"><i class=\"fa-solid fa-id-card\"><\/i> 5. Account Registration & Security<\/h2>\r\n <p>Certain feature sets, such as order history tracking, loyalty points, or saved delivery addresses, may require creating a user account. You agree to:<\/p>\r\n <ul class=\"styled-list\">\r\n <li>Provide accurate, current, and complete registration details (e.g., name, mobile number, email).<\/li>\r\n <li>Maintain the confidentiality of your login credentials, OTPs, and password.<\/li>\r\n <li>Promptly notify us of any unauthorized access or security breach involving your account.<\/li>\r\n <\/ul>\r\n <p>Cafe Madhuram shall not be held liable for losses caused by unauthorized use of your account resulting from user negligence.<\/p>\r\n <\/section>\r\n\r\n <!-- Section 6 -->\r\n <section id=\"acceptable-use\" class=\"policy-section\">\r\n <h2 class=\"section-heading\"><i class=\"fa-solid fa-circle-check\"><\/i> 6. Acceptable Use Policy<\/h2>\r\n <p>Users are granted a limited, non-exclusive, non-transferable license to access and make personal use of our website. Acceptable usage includes:<\/p>\r\n <ul class=\"styled-list\">\r\n <li>Browsing our vegetarian culinary menus, ingredients, and seasonal specials.<\/li>\r\n <li>Placing legitimate food takeaway, delivery, or dine-in pre-orders.<\/li>\r\n <li>Making genuine table reservations and submitting legitimate feedback.<\/li>\r\n <\/ul>\r\n <\/section>\r\n\r\n <!-- Section 7 -->\r\n <section id=\"responsibilities\" class=\"policy-section\">\r\n <h2 class=\"section-heading\"><i class=\"fa-solid fa-clipboard-user\"><\/i> 7. User Responsibilities<\/h2>\r\n <p>As a valued user and guest of Cafe Madhuram, you agree to fulfill the following obligations:<\/p>\r\n <ul class=\"styled-list\">\r\n <li>Ensure correct contact numbers and precise delivery locations are provided during online ordering.<\/li>\r\n <li>Be present at the specified address to accept food deliveries in a timely manner.<\/li>\r\n <li>Treat our customer support team, cafe personnel, and delivery riders with courtesy and dignity.<\/li>\r\n <\/ul>\r\n <\/section>\r\n\r\n <!-- Section 8 -->\r\n <section id=\"ordering\" class=\"policy-section\">\r\n <h2 class=\"section-heading\"><i class=\"fa-solid fa-motorcycle\"><\/i> 8. Online Ordering Guidelines<\/h2>\r\n <p>Our online food delivery and takeaway portals are engineered to ensure speed and culinary freshness:<\/p>\r\n <ul class=\"styled-list\">\r\n <li><strong>Menu Availability:<\/strong> All dishes are subject to daily ingredient availability. Seasonal Andhra items may be restricted.<\/li>\r\n <li><strong>Preparation Time:<\/strong> Estimated delivery and preparation times provided online are indicative and may vary depending on weather conditions, traffic, or rush hours.<\/li>\r\n <li><strong>Order Confirmation:<\/strong> An order is deemed confirmed only after digital payment authorization or explicit SMS\/WhatsApp notification from Cafe Madhuram.<\/li>\r\n <\/ul>\r\n <\/section>\r\n\r\n <!-- Section 9 -->\r\n <section id=\"reservations\" class=\"policy-section\">\r\n <h2 class=\"section-heading\"><i class=\"fa-solid fa-chair\"><\/i> 9. Table Reservation Guidelines<\/h2>\r\n <p>To ensure smooth dining experiences for all patrons, table reservations are subject to the following rules:<\/p>\r\n <ul class=\"styled-list\">\r\n <li><strong>Grace Period:<\/strong> Reserved tables will be held for a maximum of 15 minutes past the scheduled reservation time. Beyond this window, the table may be allocated to waiting walk-in guests.<\/li>\r\n <li><strong>Group Bookings:<\/strong> Table bookings for parties exceeding 10 guests require an advance deposit and prior confirmation with cafe management.<\/li>\r\n <\/ul>\r\n <\/section>\r\n\r\n <!-- Section 10 -->\r\n <section id=\"payment\" class=\"policy-section\">\r\n <h2 class=\"section-heading\"><i class=\"fa-solid fa-credit-card\"><\/i> 10. Payment Terms<\/h2>\r\n <p>Cafe Madhuram accepts payments in Indian Rupees (INR) through various verified channels including UPI (Google Pay, PhonePe, Paytm), Credit\/Debit Cards, Net Banking, and authorized food cards.<\/p>\r\n <p>All transactions processed digitally are executed via PCI-DSS compliant secure third-party payment gateways. Cafe Madhuram does not store financial card credentials or banking passwords on its servers.<\/p>\r\n <\/section>\r\n\r\n <!-- Section 11 -->\r\n <section id=\"cancellation\" class=\"policy-section\">\r\n <h2 class=\"section-heading\"><i class=\"fa-solid fa-ban\"><\/i> 11. Cancellation & Refund Reference<\/h2>\r\n <p>Due to the fast-paced fresh preparation of authentic South Indian cuisine, order cancellations are strictly restricted:<\/p>\r\n <ul class=\"styled-list\">\r\n <li>Orders can be cancelled online within 3 minutes of placement, provided preparation has not commenced.<\/li>\r\n <li>Once kitchen preparation has initiated, orders cannot be cancelled or modified.<\/li>\r\n <li>Approved refunds for failed transactions or valid cancellations will be credited back to the original payment source within 5\u20137 business days, in accordance with our dedicated <a href=\"https:\/\/www.cafemadhuram.com\/refund-policy\">Refund Policy<\/a>.<\/li>\r\n <\/ul>\r\n <\/section>\r\n\r\n <!-- Section 12 -->\r\n <section id=\"conduct\" class=\"policy-section\">\r\n <h2 class=\"section-heading\"><i class=\"fa-solid fa-users\"><\/i> 12. In-Cafe Customer Conduct<\/h2>\r\n <p>Cafe Madhuram prides itself on offering a peaceful, clean, and welcoming pure-vegetarian environment. Guests visiting our physical premises must adhere to the following standards:<\/p>\r\n <ul class=\"styled-list\">\r\n <li><strong>Outside Food & Alcohol:<\/strong> Outside food, non-vegetarian items, and alcoholic beverages are strictly prohibited inside the cafe premises.<\/li>\r\n <li><strong>Smoking Policy:<\/strong> Smoking, e-cigarettes, and tobacco consumption are strictly prohibited across all indoor and outdoor seating areas.<\/li>\r\n <li><strong>Respectful Behaviour:<\/strong> Verbal abuse, harassment, or aggressive conduct toward staff or fellow diners will lead to immediate removal from the premises and potential legal reporting.<\/li>\r\n <\/ul>\r\n <\/section>\r\n\r\n <!-- Section 13 -->\r\n <section id=\"food-safety\" class=\"policy-section\">\r\n <h2 class=\"section-heading\"><i class=\"fa-solid fa-wheat-awn-circle-exclamation\"><\/i> 13. Food Safety & Allergy Disclaimer<\/h2>\r\n <p>We strictly maintain a 100% Pure Vegetarian kitchen infrastructure operating under FSSAI regulatory compliance.<\/p>\r\n <div class=\"highlight-box\">\r\n <p><strong>Allergist Notice:<\/strong> Authentic Andhra cooking frequently incorporates sesame seeds, mustard, peanuts, tree nuts, dairy products (ghee, curd, paneer), and gluten. While we adhere to rigorous cross-contamination safeguards, guests with severe food allergies must inform management before placing an order.<\/p>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- Section 14 -->\r\n <section id=\"intellectual-property\" class=\"policy-section\">\r\n <h2 class=\"section-heading\"><i class=\"fa-solid fa-copyright\"><\/i> 14. Intellectual Property Rights<\/h2>\r\n <p>All content on our website\u2014including brand logos, trade names (\"CAFE MADHURAM\"), custom iconography, text descriptions, photographs, recipe names, layout designs, and underlying code\u2014is the exclusive intellectual property of Cafe Madhuram and is protected under Indian Intellectual Property laws.<\/p>\r\n <p>Reproduction, modification, distribution, or commercial exploitation of any material without explicit written consent is strictly prohibited.<\/p>\r\n <\/section>\r\n\r\n <!-- Section 15 -->\r\n <section id=\"ugc\" class=\"policy-section\">\r\n <h2 class=\"section-heading\"><i class=\"fa-solid fa-comment-dots\"><\/i> 15. User-Generated Content<\/h2>\r\n <p>By posting reviews, feedback, photos, or comments on our website or social media channels, you grant Cafe Madhuram a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, and display such content for marketing and quality improvement purposes.<\/p>\r\n <\/section>\r\n\r\n <!-- Section 16 -->\r\n <section id=\"third-party\" class=\"policy-section\">\r\n <h2 class=\"section-heading\"><i class=\"fa-solid fa-link\"><\/i> 16. Third-Party Services & Links<\/h2>\r\n <p>Our website may integrate or link to third-party services, such as maps, payment gateways, or external delivery logistics platforms (e.g., Swiggy, Zomato). Cafe Madhuram does not control and is not responsible for the privacy practices, content, or performance of external third-party sites.<\/p>\r\n <\/section>\r\n\r\n <!-- Section 17 -->\r\n <section id=\"prohibited\" class=\"policy-section\">\r\n <h2 class=\"section-heading\"><i class=\"fa-solid fa-hand\"><\/i> 17. Prohibited Activities<\/h2>\r\n <p>Users are strictly prohibited from engaging in any action that harms our platform or business reputation. Prohibited actions include:<\/p>\r\n <ul class=\"styled-list\">\r\n <li>Deploying automated scrapers, bots, or spiders to harvest menu data or user details.<\/li>\r\n <li>Attempting unauthorized access to our web servers, database, or backend systems.<\/li>\r\n <li>Placing fraudulent orders, submitting fake reservations, or misusing promotional coupon codes.<\/li>\r\n <li>Posting defamatory, obscene, or racially offensive reviews across digital channels.<\/li>\r\n <\/ul>\r\n <\/section>\r\n\r\n <!-- Section 18 -->\r\n <section id=\"termination\" class=\"policy-section\">\r\n <h2 class=\"section-heading\"><i class=\"fa-solid fa-user-xmark\"><\/i> 18. Suspension or Termination of Access<\/h2>\r\n <p>Cafe Madhuram reserves the right, in its sole discretion, to suspend or terminate your digital account, cancel pending orders, or refuse entry\/service to any user who violates this User Policy, breaches security protocols, or engages in fraudulent behavior, without prior notification.<\/p>\r\n <\/section>\r\n\r\n <!-- Section 19 -->\r\n <section id=\"liability\" class=\"policy-section\">\r\n <h2 class=\"section-heading\"><i class=\"fa-solid fa-shield-cat\"><\/i> 19. Limitation of Liability<\/h2>\r\n <p>To the fullest extent permitted by Indian law, Cafe Madhuram, its partners, managers, and employees shall not be liable for direct, indirect, incidental, consequential, or punitive damages resulting from:<\/p>\r\n <ul class=\"styled-list\">\r\n <li>Inability to access or utilize our online ordering platform due to network outages.<\/li>\r\n <li>Minor variances in food presentation, spice levels, or packaging appearance.<\/li>\r\n <li>Delays in food delivery caused by third-party logistics, traffic congestion, or severe weather.<\/li>\r\n <\/ul>\r\n <\/section>\r\n\r\n <!-- Section 20 -->\r\n <section id=\"indemnification\" class=\"policy-section\">\r\n <h2 class=\"section-heading\"><i class=\"fa-solid fa-scale-balanced\"><\/i> 20. Indemnification<\/h2>\r\n <p>You agree to indemnify, defend, and hold harmless Cafe Madhuram, its affiliates, management, and staff from any claims, liabilities, losses, damages, costs, or expenses (including legal fees) arising from your breach of this User Policy, illegal acts, or violation of third-party rights.<\/p>\r\n <\/section>\r\n\r\n <!-- Section 21 -->\r\n <section id=\"governing-law\" class=\"policy-section\">\r\n <h2 class=\"section-heading\"><i class=\"fa-solid fa-gavel\"><\/i> 21. Governing Law & Dispute Resolution<\/h2>\r\n <p>This User Policy is governed by and construed in accordance with the laws of the Republic of India. Any legal disputes, claims, or proceedings arising out of or related to this policy or our services shall be subject to the exclusive jurisdiction of the competent courts located in <strong>Bengaluru, Karnataka, India<\/strong>.<\/p>\r\n <\/section>\r\n\r\n <!-- Section 22 -->\r\n <section id=\"updates\" class=\"policy-section\">\r\n <h2 class=\"section-heading\"><i class=\"fa-solid fa-pen-to-square\"><\/i> 22. Policy Amendments<\/h2>\r\n <p>Cafe Madhuram continuously updates its culinary offerings and operational workflows. We reserve the right to amend or update this User Policy at any time. Changes become effective immediately upon posting to this page. Continued use of our website or services after updates signifies your acceptance of the revised policy.<\/p>\r\n <\/section>\r\n\r\n <!-- Section 23 -->\r\n <section id=\"contact\" class=\"policy-section\">\r\n <h2 class=\"section-heading\"><i class=\"fa-solid fa-envelope\"><\/i> 23. Contact Information<\/h2>\r\n <p>If you have questions, concerns, or feedback regarding this User Policy or our operational practices, please reach out to our Customer Governance Team:<\/p>\r\n <ul class=\"styled-list\">\r\n <li><strong>Legal Entity Name:<\/strong> Cafe Madhuram Hospitality Pvt. Ltd.<\/li>\r\n <li><strong>Registered Address:<\/strong> 108 Temple Road, Near Metro Pillar 42, Indiranagar, Bengaluru, Karnataka - 560038, India<\/li>\r\n <li>\r\n <strong>Customer Support Email:<\/strong> \r\n <span>care@cafemadhuram.com<\/span>\r\n <button class=\"copy-email-btn\" id=\"copyEmailBtn\" aria-label=\"Copy support email address\">\r\n <i class=\"fa-solid fa-copy\"><\/i> Copy\r\n <\/button>\r\n <\/li>\r\n <li><strong>Helpline Number:<\/strong> +91 98765 43210 \/ +91 80 2500 1122<\/li>\r\n <\/ul>\r\n <\/section>\r\n\r\n <!-- Section 24: FAQ Accordion -->\r\n <section id=\"faqs\" class=\"policy-section\">\r\n <h2 class=\"section-heading\"><i class=\"fa-solid fa-circle-question\"><\/i> 24. Frequently Asked Questions<\/h2>\r\n <div class=\"faq-accordion\">\r\n \r\n <div class=\"faq-item\">\r\n <button class=\"faq-question\" aria-expanded=\"false\">\r\n <span>What makes Cafe Madhuram's menu 100% pure vegetarian?<\/span>\r\n <i class=\"fa-solid fa-chevron-down\"><\/i>\r\n <\/button>\r\n <div class=\"faq-answer\">\r\n <p>We operate strict pure vegetarian kitchens where meat, poultry, seafood, and eggs are strictly prohibited. Our food prep areas, utensils, and oil fryers are exclusively dedicated to vegetarian food preparation.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"faq-item\">\r\n <button class=\"faq-question\" aria-expanded=\"false\">\r\n <span>How are food allergies handled for online takeaway orders?<\/span>\r\n <i class=\"fa-solid fa-chevron-down\"><\/i>\r\n <\/button>\r\n <div class=\"faq-answer\">\r\n <p>During online checkout, you can specify food allergies in the 'Cooking Instructions' box. However, as our kitchens process nuts, dairy, and gluten, guests with severe allergies should contact our manager before placing orders.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"faq-item\">\r\n <button class=\"faq-question\" aria-expanded=\"false\">\r\n <span>Can I alter or cancel a reservation after getting a confirmation?<\/span>\r\n <i class=\"fa-solid fa-chevron-down\"><\/i>\r\n <\/button>\r\n <div class=\"faq-answer\">\r\n <p>Yes, table reservations can be modified or cancelled up to 1 hour prior to your reserved slot by calling our helpline or using the reservation link in your SMS confirmation.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/div>\r\n <\/section>\r\n\r\n <\/article>\r\n <\/div>\r\n <\/main>\r\n\r\n <!-- Scroll To Top Button -->\r\n <button class=\"scroll-top-btn\" id=\"scrollTopBtn\" aria-label=\"Scroll to top of page\">\r\n <i class=\"fa-solid fa-arrow-up\" aria-hidden=\"true\"><\/i>\r\n <\/button>\r\n\r\n <!-- Inline JavaScript -->\r\n <script>\r\n document.addEventListener('DOMContentLoaded', () => {\r\n\r\n \/* ==========================================================================\r\n 1. 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